A Customer Story: Lush Medspa Enhances Privacy and Comfort with a Custom Sound Masking System
Background
Lush Medspa in Tuscaloosa, Alabama, offers a wide range of advanced beauty treatments and comprehensive wellness services, ranging from massage therapy, lashes, laser treatments, and even liposuction. The business started as an urgent and primary care clinic and later expanded to include medical spa treatments.. As demand for these services grew, the med spa evolved into its own separate business. Today, Lush MedSpa’s licensed estheticians, nurse practitioners, and medical professionals are dedicated to providing results that look natural, inspire confidence, and promote well-being.
The medspa operates in a large, older industrial building with high ceilings and minimal interior walls. While the space suited their functional needs, it presented major sound challenges with its more “open” floor plan layout. Conversations and noise echoed throughout, making it difficult to maintain the quiet and privacy expected in a medical office. With these issues in mind, Joe Shirley and his team began searching for a sound masking system as a reliable solution to reduce echo and improve privacy.
Working with Pure Resonance Audio
After conducting an online search and receiving a recommendation from a local friend, Lush Medspa chose to work with Pure Resonance Audio. Joe worked directly with Sales Engineer Andrew McPherson, who guided him through the entire process. Andrew helped configure a medical spa sound system custom designed for the size and layout of the open space.
The final setup included six Pure Resonance Audio PD6 hanging pendant speakers, a commercial subwoofer, an RMA240BT rack mount mixer amplifier with Bluetooth, and a sound masking generator, to enhance coverage and overall performance. The pendant mount speakers were especially effective in the medical spa’s high-ceiling environment, helping to evenly distribute sound and improve privacy throughout the open space. While the addition of the subwoofer enriched the low-end response, allowing high-quality music to be integrated into the atmosphere as well.
Reflection
Looking back on the experience, Joe and the Lush Medspa team are highly satisfied with both the process and the results of working with Pure Resonance Audio. Joe reports no reservations about the products and found the installation process straightforward and easy. Since implementing the system, problems with excessive noise and echoes have significantly improved. He rates the equipment and ease of use a perfect 10 out of 10 and said there was nothing about the experience he would change.
Now, with the new open plan office sound masking system in place, Lush Medspa enjoys an acoustic environment that provides greater comfort and enhanced privacy for both staff and clients.
If you’re looking to improve patient privacy and reduce excess sound in your open space, explore the same sound masking solutions used by Lush Medspa or connect with a sales engineer to design a custom system tailored to your needs.