A Customer Story: Enhancing Worker Productivity and Speech Privacy at Fastenal with an Office Sound Masking System
Background
Fastenal, a leading provider of a vast range of industrial supplies, implemented a customized office sound masking system at one of its newer regional sales offices in the Atlantic Coastal Region. The project was led by Mike Robinson from the LS-Team, a seasoned professional with over 15 years of experience managing project managers and sales consultants.
The initiative arose from potential challenges associated with their new office’s open-concept layout, which would make it difficult to maintain speech privacy and minimize everyday distractions. With both management and non-management employees working in close proximity, it would prove difficult to keep conversations private and take phone or Microsoft Teams calls without disrupting others, making it challenging to maintain focus and productivity.
Recognizing the potential impact of these issues, the team began exploring practical solutions to improve the work environment. Mike and his team had visited other Fastenal locations for training, where they experienced firsthand the benefits of a professionally installed Pure Resonance Audio sound masking system. Encouraged by the positive feedback and noticeable improvements in those spaces, they decided to move forward with implementing a similar solution at their own office.
Working with Pure Resonance Audio
To bring the project to life, Mike partnered with Andrew McPherson, a Sales Engineer at Pure Resonance Audio. Together, they designed a tailored office privacy sound masking solution that included 24 commercial ceiling speakers, a rack-mount mixer amplifier with Bluetooth connectivity, and a white noise generator. This combination created a consistent and effective sound masking environment, perfectly suited for Fastenal’s open office and cubicle workspaces.
Reflection
The system has delivered immediate results, significantly masking background chatter. The sound masking solution has been praised for its strong performance and ease of setup, requiring no major adjustments after installation. Overall, Mike and his team are highly satisfied with the outcome and the excellent customer service provided by Pure Resonance Audio.
If you're looking for an office sound masking system, explore the same trusted products Fastenal uses, or connect with a Sales Engineer to start designing a custom solution tailored to your workspace!