Background

Professional Counseling Services, LLC, located in Green River, Wyoming, provides therapy for all ages with a strong emphasis on supporting individuals who have experienced trauma and struggle with dysregulation. The practice is led by Mindy R. Tollefson, MSW, LCSW, a licensed clinical social worker with advanced training in EMDR (eye movement desensitization and reprocessing), synergetic play therapy, and the Demartini Method.

As the practice expanded to six active offices, maintaining client confidentiality became an increasingly important priority. Conversations within therapy rooms could carry into waiting areas, raising concerns that sensitive information could be overheard. For a practice built on trust and privacy, this challenge required immediate attention.

Initial attempts to address the issue included placing portable white noise machines and background music outside office doors. However, these solutions provided inconsistent coverage and did little to mask conversations effectively. It soon became clear that a professional office white noise system would be necessary to achieve the level of privacy the therapy office required.

Working with Pure Resonance Audio

In search of a reliable solution, Professional Counseling Services turned to Pure Resonance Audio with the goal of implementing an office sound masking system that would protect confidentiality while integrating seamlessly into daily operations.

Sales Engineer Andrew McPherson began with a thorough evaluation of the therapy office layout and recommended strategically placed Pure Resonance Audio C3 3” 70V in-ceiling sound masking speakers to provide consistent coverage and eliminate sound leakage into waiting areas.

His responsiveness and expertise made the process simple and efficient. Andrew guided Mindy through mapping optimal speaker locations and addressed questions along the way, ensuring confidence in the solution. By replacing ineffective portable machines with a structured office white noise system, Professional Counseling Services gained a professional-grade setup that fully supported its commitment to client privacy.

Reflection

Since installing the office sound masking system, Professional Counseling Services has seen a significant improvement in confidentiality. Conversations now remain secure within therapy rooms, giving both clinicians and clients peace of mind while reinforcing the sense of safety that is central to the counseling process.

The white noise for the therapy offices has been rated a 10 out of 10 for ease of installation, reliability, and performance. The overall experience with Pure Resonance Audio has been highly positive, with the system delivering exactly what the practice needed. In fact, the results were so effective that the practice returned to purchase two additional C5 5” ceiling speakers and an SMG1 sound masking generator to further expand its system!

If you’re looking for a reliable and efficient office white noise system for your therapy office, shop the Pure Resonance Audio C3 commercial ceiling speakers today!